Command Palette

Search for a command to run...

Command Palette

Search for a command to run...

Projects
ProjectBot / Notification2023—

Telegram Automation & Notification

Golang-based multi-bot Telegram platform for operational workflows — providing support ticket management, real-time system alerting, and automated analytics summary delivery. Each bot serves a distinct business function while sharing a unified backend service.

Tech Stack

  • Go
  • Telegram Bot API
  • Webhook
  • REST API

Key Features

  • Support ticket bot: creates tickets from user complaints, routes to support group, syncs replies back to users
  • System alert bot: real-time notifications for server down, high CPU, memory threshold, disk warnings, and custom events
  • Analytics summary bot: delivers daily/weekly/monthly reports and trend analysis directly via Telegram
  • Interactive command system: /start, /help, /summary, /ticket, /status, /analytics
  • Automated notification engine triggered by internal business events (report done, job completed, approval)

Architecture

Multi-bot Golang service → Telegram Platform

  • 1.Internal applications send events to the Golang bot service
  • 2.Bot service routes to the appropriate bot: Support, Alert, or Summary
  • 3.Support Bot handles ticket creation, routing, and reply synchronization
  • 4.Alert Bot formats and delivers operational alerts to admin groups
  • 5.Summary Bot formats analytics reports and delivers to target users/groups

Data / Processing Flow

  1. 01Support flow: user submits complaint → ticket created → forwarded to support group → staff replies → synced back to user
  2. 02Alert flow: monitoring detects anomaly → alert event generated → bot formats message → instant delivery to admin group
  3. 03Summary flow: analytics system generates data → bot formats report → auto-delivered to Telegram users or groups

Use Cases

  • Customer support automation with Telegram-based ticket management
  • System monitoring — instant alerts when infrastructure issues occur
  • Executive reporting — auto-distribute daily and weekly analytical summaries
  • Operational collaboration within Telegram groups while maintaining user communication
  • Business process automation — integrate Telegram into internal notification pipelines

My Contributions

  • Designed the multi-bot Telegram architecture.
  • Developed support, alert, and analytics bots using Golang.
  • Implemented ticket routing with reply synchronization between users and support groups.
  • Built real-time system alert notification delivery.
  • Developed automated analytics summary formatting and delivery.
  • Integrated internal backend services with the Telegram Bot API.
  • Designed event-driven notification workflows with long polling and webhook support.

Technical Highlights

  • Multi-bot architecture — each bot is a separate concern sharing one Golang service
  • Ticket reply synchronization routes support group replies back to the original user with full ticket context
  • Supports both long polling and webhook for Telegram Bot API message reception
  • Event-driven engine connects internal systems to Telegram without tight coupling
Buka tautan projectKembali ke daftar

https://yusufrifqi.work/projects/telegram-automation